Shipping Policy

Last updated: January 1, 2026

Where We Ship

VisioCore ships to all 50 U.S. states, as well as to most Tier 1 international destinations including Canada, the United Kingdom, Australia, and New Zealand. International availability is subject to local import regulations.

Free U.S. Shipping

Shipping is free on every 3-bottle and 6-bottle order shipped within the continental United States. Single-bottle (Starter) orders may include a small shipping and handling fee that is shown at checkout before you complete your purchase.

Processing Time

Orders are processed Monday through Friday, excluding U.S. federal holidays. Most orders ship within 24 hours of being placed. Orders placed on weekends or holidays will be processed the next business day.

Estimated Delivery Times

• Continental U.S.: 5 to 7 business days from the date of shipment.
• Alaska, Hawaii, U.S. territories: 7 to 12 business days.
• Canada: 8 to 14 business days (subject to customs).
• United Kingdom, Australia, New Zealand: 10 to 21 business days (subject to customs).

Delivery times are estimates provided by the shipping carrier. Once an order leaves our warehouse, transit time is outside of our direct control.

Order Tracking

When your order ships, you will receive an email with a tracking number and a link to the carrier's tracking page. If you do not receive a shipping confirmation within 3 business days of placing your order, please contact customer support.

International Customs and Duties

For international orders outside the United States, the recipient is responsible for any applicable customs duties, import taxes, or local fees imposed by the destination country. These charges are not included in the product price or shipping cost.

Address Accuracy

Please review your shipping address carefully at checkout. We are not able to redirect or modify an order once it has shipped. If a package is returned to us because of an incorrect or undeliverable address, we will contact you to arrange reshipment (additional shipping charges may apply).

Missing, Damaged, or Lost Packages

If your package is marked as delivered but you cannot locate it, please first check with neighbors and your local post office or carrier. Carrier-reported delivery errors are usually resolved within a few days. If you cannot locate your package within 7 days of the delivery notice, contact customer support and we will help investigate.

If your package arrives visibly damaged or with a broken seal, take a photo and contact customer support within 7 days of delivery. We will arrange a replacement at no cost to you.

Questions